The course of history changed in 2000 due, almost indisputably, to ballot design.

Despite the will of U.S. voters, a usability problem with the infamous "butterfly ballot" in Palm Beach County, Florida allowed George W. Bush to become President of the United States.

Every state in the country is bracing for record voter turnout next week. And usability problems will surely cause more incorrect or disqualified votes this year. Although it is too late to change ballots or voting interfaces for this election, it is never too late to reflect on what more can be improved. ...

Barack Obama has an attractive campaign website with some nice online grassroots tools for volunteers. Nonetheless, Obama's campaign Web team is making some novice mistakes as the campaign progresses.

A well-done usability evaluation performed by the Catalyst Group in August found that McCain's website is generally easier to use than Obama's website....

John McCain is allegedly learning how to use a computer, but it will take more than Ctrl-Alt-Delete to keep the government's information technology on track.

Information technology (IT), if managed correctly, can deliver great benefits—IT was the largest contributor to U.S. economic growth in the late 1990's. Unfortunately, the government wastes millions, if not billions on a failed enterprise IT projects every year. And the Executive Branch doesn't even know how much it spends to maintain its 24,000+ websites, including one Army site dedicated to herding cats....